Terms of service

Who provides the service

[NOMBRE Y APELLIDOS], tax ID (NIF, Spain) [NIF], with address at [DOMICILIO]. Contact: hola@holamila.app.

What Mila is

Mila is an AI-powered communications service for businesses. You tell her what’s going on in your business and she suggests ideas, creates the posters and videos, organises the calendar, posts on your social media once you approve and reports the results.

The plan and what it includes

A single plan, Mila All Included, for €450 a month plus VAT. It includes:

• Mila always available, by chat and voice note.
• Posts and stories every month, with their posters and videos, according to the volume shown on the website when you sign up.
• A calendar with your town’s dates and your own.
• Publishing on Instagram and Facebook.
• One ad campaign a month. The ad budget is paid separately, directly to Meta.
• A monthly results report.

Some features are switched on in stages. The website and the app always show which ones are already available.

Term and cancellation

• The first three months are the minimum commitment, so there’s time to see results.
• After that, the subscription renews month by month. You can cancel at no cost by letting us know before the next renewal, from the app or by emailing us.
• After cancelling, the service stays active until the end of the period already paid for.

Payment

Payment is monthly and in advance, by card, through Stripe. We send you an invoice every month. If a payment fails, we’ll let you know; if it isn’t resolved, we may pause the service until it is.

You have the final say

Mila doesn’t post anything without your approval. You are responsible for making sure the photos, logos and details you give us are yours or that you have permission to use them, and for checking what you approve: prices, opening hours, offers and any information about your business.

Who owns the content

The posters, videos and copy Mila creates for your business are yours: you can use them wherever you like, including after you cancel. We can only show them as examples with your express permission.

Liability

We do our utmost to make the service work well, but social media results depend on many factors and we can’t guarantee a specific number of followers, visits or sales. We are not liable for outages or changes to Instagram, Facebook or other third-party services. Our total liability is limited to the amount you have paid in the last three months, except in cases of wilful misconduct or gross negligence.

Your data

We process your data in line with the privacy policy. When you cancel, we delete your business’s data except what the law requires us to keep, such as invoices.

Changes to these terms

If we change these terms or the price, we’ll give you at least 30 days’ notice. If you don’t agree, you can cancel before they take effect.

Governing law

These terms are governed by Spanish law. Any dispute will be heard by the courts of the owner’s registered address, unless the law grants you a different jurisdiction.